Canada's First Responders Cite Better Collaboration and Communication as Key to Keeping Canadians Safe - - First comprehensive national survey of First Responders Provides Roadmap for Improvement
December 12, 2007

Canada’s First Responders Cite
Better Collaboration and Communication as Key to Keeping Canadians Safe

First comprehensive national survey of First Responders
Provides Roadmap for Improvement

Toronto – December 13, 2007 – Canada’s First Responders – the front line in emergency response for all citizens, have for the first time jointly identified factors including inter-agency interoperability; a unified approach for incorporating best practices; and centralized research and testing of technologies as critical to improving their ability to enhance public safety. These findings come from Keeping Canadians Safe: A Technology, Research and Development, and Emergency Preparedness Situational Analysis of Canadian First Responders, released today by the Canadian Advanced Technology Alliance (CATA) and conducted for the Canadian Police Research Centre (CPRC).

“The results of this study clearly demonstrate the important role Advanced Security technology plays in ensuring that First Responders have the tools they need to guarantee the safety of Canadians,” said John Reid, President of CATA. “That is why CATA has expanded its support of the advanced security industry in Canada and the role of technology companies in supporting security initiatives through participation in thought leadership research and public sector/private sector partnerships.”

As part of its work in policing and public safety science and technology, CPRC commissioned the study in partnership with CATA to improve the level of understanding of the changing patterns in the scale, nature and spatial distribution of Canadian First Responder organizations; gain a better understanding of their use of and application of, Information and Communications Technology (ICT); and provide recommendations on how the Canadian Police Research Centre can work with all Canadian First Responders.

For the first time in Canada, Fire, Police, Paramedic and Emergency Response organizations were exclusively asked about their current use of technology, about emergency preparedness capabilities, and to identify a range of services they would like to see available to improve collaboration and cooperation amongst various jurisdictions. A total of 144 Chiefs (or equivalent) from Fire, Police, Paramedic and Emergency Response Organizations responded to the study.

Funding for the research was provided, in part, by TELUS.

"TELUS, CATA and CPRC share a commitment to a safer Canada,” said Rod Piukkala, marketing director, TELUS Business Solutions. “This survey was critical to examine the issues facing the first responder community now and, most importantly, in the future.”

Key Findings

The majority of respondents identified natural disasters, fire, and epidemic/pandemic events as presenting the top three risks to Canadians’ safety.

The survey then identified a number of significant concerns inhibiting First Responders’ ability to deliver the best possible service in any emergency situation. These include:

Interoperability - issues related to technology, jurisdictions, and on-the-ground chain of command challenges were identified as the primary threat to their emergency response abilities.

Funding - for the appropriate testing and use of equipment and technology also was a significant concern – less than half of respondents agreed there is sufficient funding in this area. When probed about their satisfaction with products and services available to First Responders, the compatibility of communications devices received the lowest rating.

Centralized Research Facility - Respondents agreed that there is a very strong need for a range of services which would be offered through a centralized research facility: access to knowledge and expertise across the First Responder community, development of product and service standards, evaluation of products in an operational setting, and providing access to market intelligence and trends. This signals strong support for the expanded mandate of the CPRC to address the needs of the broader First Responder community.

Recommended Next Steps

Work is already under way to begin to bring together the collective wisdom of public safety and communications leaders and experts, looking for a unified approach to problem solving by all First Responders, for First Responders. A number of initiatives have been identified as necessary as a result of this study, including:

· Ongoing support to the Canadian Interoperability Technology Interest Group, bringing together representatives from public safety, industry, academia and government to help shape the direction of research and development related to interoperability amongst Canadian public safety providers;

· Ongoing research, including the creation of a public safety stakeholder map;

· An Interoperability Town Hall;

· Creation of a First Responder/industry collaboration and procurement portal – a centralized online community allowing both First Responders and vendors to better engage one another;

· A major event security management conference that would bring together leaders in major event security management, including global security experts and Canadian experts

Immediately following the release of the report, CATA is hosting a Lunch With Leaders, at which attendees from industry and first responder groups will have an opportunity to discuss a number of topics with CPRC staff, including the interoperability between First Responders, products and services, concern over funding levels for training and equipment testing, and the top three risks being faced by First Responders. The CPRC will be reviewing the report and considering the recommendations in its future plans.

About CATA

The Canadian Advanced Technology Alliance grows the revenues of its 28,000 members by creating a collaborative edge -- a chain of expanding value that ripples across Canada’s Innovators, Commercializers, Users, and Professionals.

The largest high-tech association in Canada, CATAAlliance matches businesses with opportunities across almost every sector, so that we can all do business together. Reaching out from Canada, CATAAlliance members are connected with investment and partnership opportunities with the major global companies. As 80% are exporters, CATA’s members are the arrow-head for global growth.

Through its “Innovation Nation” program, CEOs come together to catalyze the development of the Canadian business environment. CATA is the foundation for commercialization, market research, networking, events, access to other associations, and professional development, across the nation. For more information, please visit our Web site at

About CPRC

The CPRC was originally established as a partnership between the National Research Council Canada (NRC), Canadian Association of Chiefs of Police, The Canadian Professional Police Association and the Royal Canadian Mounted Police (RCMP). As a national focal point for research and development efforts that support Canada's law enforcement and responder communities, the CPRC will work in partnership with Canada’s responder community, the private sector and the broader S&T community to advance research, to develop standards, and evaluate tools and technologies that support the work of police and other first responders in communities across the country. The CPRC is managed by Defence Research and Development Canada’s (DRDC) Centre for Security Science; a joint endeavour with Public Safety Canada to provide S&T services and support to address national public safety and security objectives. The centre’s capabilities lie in leading and administering research, development, testing and evaluation of technologies, and identifying future trends and threats. It has also established a network of national and international S&T partners within the public safety and security communities. DRDC, an agency within the Department of National Defence, is comprised of a national network of seven defence research centres. The Agency works in collaboration with private industry, allied forces and academia to respond to the needs of the Canadian Forces and the public safety community.


TELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications company in Canada, with $9.0 billion of annual revenue and 11.0 million customer connections including 5.4 million wireless subscribers, 4.4 million wireline network access lines and 1.2 million Internet subscribers. TELUS provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment and video. Committed to being Canada's premier corporate citizen, we give where we live. Since 2000, TELUS and our team members have contributed more than $91 million to charitable and non-profit organizations and volunteered more than 1.7 million hours of service to local communities. Eight TELUS Community Boards across Canada lead our local philanthropic initiatives. For more information about TELUS, please visit


For further information on this study, please contact:

Kevin Wennekes,
VP, Research

Danya Vidosa
Communications Officer

Hill and Knowlton Canada
Léa Werthman, Account Director